State Farm® Insurance Agent Patrick Marsden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ashley Bergeron
April 18, 2025
5
out of
5
rating by Ashley Bergeron
"Our family has worked with State Farm for various types of insurance (house, car, life) and it's a seamless process, their agents are consistently responsive and so helpful! Thank you!"
Joanna
February 21, 2025
5
out of
5
rating by Joanna
"Agent & staff that goes upon and beyond to provide expectable service & education!"
We responded:
"Thank you, Joanna! 😊 We are so glad to hear that our team went above and beyond for you. We truly appreciate your kind words and are always here to help! 🌟💙 "
MW Peters
January 31, 2025
5
out of
5
rating by MW Peters
"Great service. persistent without being pushy. Was very helpful in reviewing our auto policy which saved us $50/month. We’ve had State Farm for our condo coverage for years."
We responded:
"Thank you, MW Peters, for your kind words! 😊 We are thrilled to hear that our team provided great service, being persistent without being pushy, and helped you save $50 per month on your auto policy. Your long-term trust in State Farm for your condo coverage means a lot to us, and we are here to assist you with all your insurance needs! 🏠🚗 "
John Allen
January 29, 2025
5
out of
5
rating by John Allen
"Recently I had 2 occasions to call the office to answer questions. The customer service provided by Hunter was excellent."
We responded:
"Thank you, John, for your positive feedback! 😊 We are delighted to know that Hunter provided excellent customer service during your recent inquiries. Your satisfaction is our priority, and we appreciate you sharing your experience! 🌟"
Jennifer Farnum
January 5, 2025
5
out of
5
rating by Jennifer Farnum
"I worked with this agent for about five years; had I not moved out of state, would have stayed with them permanently. Melissa McDermott, my representative, is absolutely incredible. She consistently goes above and beyond. Her knowledge, personable nature, and responsiveness is truly remarkable! Absolutely terrific agency--highly, highly recommend."
We responded:
"Hi Jennifer, thank you for your kind words and for being such a loyal customer over the past five years! We are glad to hear our team’s dedication and knowledge made such a positive impression. I think I can speak for Melissa in saying she will miss working with you, but we wish you all the best in your new state. If you ever need anything, feel free to reach out! Thank you! "
Sam Aschenbrenner
December 7, 2024
5
out of
5
rating by Sam Aschenbrenner
"They have always gotten back to me within a day if I needed help with something. Sincerely, thank you Melissa and Patrick Marsden State Farm team!"
We responded:
"Thank you so much for your 5-star review, Sam! We are always happy to help if you need anything else in the future regarding your insurance needs. - Patrick Marsden State Farm Insurance Agent"
Sara T
November 2, 2024
5
out of
5
rating by Sara T
"Melissa was amazing, extremely responsive and helpful; kept me informed along the way. I'm so happy I switched to State Farm!"
We responded:
"Thank you, Sara! We are so glad to hear that Melissa provided such responsive and helpful support. We are thrilled to have you with State Farm and are here anytime you need us! – Patrick Marsden State Farm Agent in Madison"
Chris
October 22, 2024
5
out of
5
rating by Chris
"Friendly and prompt responses from Patrick and his team. Great experience so far."
We responded:
"Thank you, Chris, for sharing your experience! We are thrilled to hear that our team has provided friendly and prompt service. We are here to keep delivering the support you need. - Patrick Marsden State Farm Agent"
tim prince
September 30, 2024
5
out of
5
rating by tim prince
"Patrick and his colleagues in his office are professional, timely, and extremely helpful! Every interaction I have had with his office since I my first connection there in 2009 has been great. They have helped with finding the best mix of insurance products, understanding the nuances of insurance products from home, to life, to auto, renters and even long-term care insurance. He and his team have gone above and beyond to help whenever I have needed it or had any questions. I highly recommend Patrick and his office!"
We responded:
"Thank you so much, Tim, for sharing such thoughtful feedback! 🙌 We are honored to have had the opportunity to assist you since 2009, and it is wonderful to hear that our team has consistently provided the support and guidance you have needed. Your kind words mean a lot to us, and we take pride in helping our customers navigate the nuances of their insurance, from home and auto to life and long-term care. We are here whenever you need us, and we truly appreciate your recommendation! - Patrick Marsden State Farm Insurance in Madison, WI"
Heinrich Yang
August 26, 2024
5
out of
5
rating by Heinrich Yang
"Patrick and Hunter had been extremely helpful in helping me set up my auto insurance. The process was smooth and efficient. Very pleasant experience overall."
We responded:
"Thank you so much, Heinrich! We are thrilled to hear that we were able to assist you with setting up your auto insurance. It’s great to know that the process was smooth and efficient, and that you had a pleasant experience overall. We’re always here to help, so if you have any more questions or need further assistance, please don’t hesitate to reach out! - Patrick Marsden State Farm Insurance Agent in Madison "
scott bodoh
August 22, 2024
5
out of
5
rating by scott bodoh
"I've been with Patrick for decades, he and his team have always been exceptional."
We responded:
"Thank you so much for your kind words and loyalty over the years! Our entire team truly appreciates your continued trust. We are always here to provide exceptional service and support, so please let us know if there is anything else we can do for you. "
Leslie Amsterdam
March 27, 2024
5
out of
5
rating by Leslie Amsterdam
"I have been doing business with Patrick for almost 3 decades. His warm and caring attitude along with attention to every detail result in a fantastic organization that can handle any type of insurance need. There have been times when I have carried certain insurance policies with other providers, however I always returned to Patrick and his very responsive team. This office currently supports me with business, home, auto and life insurance with some of the most competitive rates in the area. I invite you to give them the opportunity to earn your business. Thank you for the wonderful service Patrick Marsden State Farm!"
We responded:
"Hi Leslie, thank you so much for your loyalty and trust over the past three decades! It's been a pleasure serving you and meeting your insurance needs. I'm delighted to hear that our warm and caring attitude, attention to detail, and competitive prices have made a positive impact on you. Your continued support means the world to us, and we're always here to assist you with any insurance needs you may have. Thank you for your kind words and for choosing the Patrick Marsden State Farm Agent office!"
Eby
January 11, 2024
5
out of
5
rating by Eby
"Hunter has helped me numerous times on the phone and Patric as well as Melissa are great to work with. They helped me get the best rate."
We responded:
"Eby, thank you for your kind words and positive feedback! 🌟Thank you for letting us know that our team provided excellent service and assisted you in securing the better price. We are dedicated to ensuring a smooth and satisfactory experience for our customers. We appreciate your trust in Patrick Marsden State Farm! 🚗🤝"
Michaela Mulroe
December 27, 2023
5
out of
5
rating by Michaela Mulroe
"I originally partnered with Patrick and his team in 2021, when I moved back to Madison. Their communication was precise and transparent. Unfortunately, at renewal my rate went up and the competitors had a rate that was 30% lower than I was paying. So, I switched. The competitor were not good at assisting me when I got into a minor accident that wasn’t my fault and sent me to deal with it on my own. And then raised the rate after the first year with the great rate. So I shopped around and reached back out to Melissa who works with Patrick. And surprisingly the rate was lower than what I’m currently paying with more coverage and access to a live person not just a random person each time I call. And I added renters insurance, which they made it very easy and ensured that my needs were met within the coverage. These are respectable, kind, hard working people who are honest. I’m very excited to be back with this team."
We responded:
"Michaela, welcome back to Patrick Marsden State Farm! 🎉 We are honored by your return and appreciate your trust in our services. We are delighted to provide you with a better value for your insurance plan. Our team is excited to work with you moving forward. 🚗💼🏡"
leggett !
December 12, 2023
5
out of
5
rating by leggett !
"Patrick & staff have all given thorough, detailed, and useful help any time I've had questions or checked in for update reviews. I feel secure and well informed as a client of this office."
We responded:
"We sincerely appreciate your thoughtful feedback! 🌟 At Patrick Marsden State Farm, our commitment to providing thorough, detailed, and useful assistance is unwavering. Your confidence in our service to keep you well-informed and secure as a customer is our utmost priority. We value your trust and look forward to continuing to serve you with excellence! 🚀😊"
Scott Jones
December 7, 2023
5
out of
5
rating by Scott Jones
"My husband and I are so glad we have our insurance with Patrick Marsden. Recently, we have contacted the office regarding different issues and worked with Hunter who was responsive and answered each of our questions."
We responded:
"Scott, thank you for choosing Patrick Marsden State Farm! We appreciate you that you have been a longtime customer. We value your trust and look forward to continuing to serve you and your husband! "
Rocco Denicola
September 13, 2023
1
out of
5
rating by Rocco Denicola
"Very poor customer service"
We responded:
"I am sorry you feel this way. I have driven out to your home to do insurance reviews with you in person and my team has taken time for insurance reviews over the phone through the years. Our goal is to make sure our customers understand not only how the larger insurance industry operates but also understand the policies they are purchasing so the coverages meet their expectations in a claim. Insurance covers sudden and unexpected losses. Insurance does not cover wear and tear or maintenance costs. My team and I wish you all the best. – Patrick "
Ryan Flannery
September 7, 2023
5
out of
5
rating by Ryan Flannery
"Worked with me on my schedule, and presented me with a couple of carefully considered options. Could not have made the process any easier."
We responded:
"Ryan, thank you for your 5-star review! One of our goals is to make the insurance process as easy as possible for our customers. Thank you again for choosing Patrick Marsden State Farm! We look forward to working with you in the future. "
Dan Bushe
August 18, 2023
5
out of
5
rating by Dan Bushe
"Would recommend to anyone in Dane County. Efficient, great communication, and excellent customer service. Among the many great agents, Melissa went above and beyond to handle some complicated policy changes."
We responded:
"Hi Dan, thank you for your 5-star review of our services at Patrick Marsden State Farm Insurance in Madison! 🌟 We're thrilled to hear that you found us efficient, communicative, and dedicated to providing excellent customer service. Your recommendation means a lot to us. If you or anyone you know in Dane County needs assistance, please don't hesitate to reach out. We're here to continue delivering top-notch service and support. -All of us at Patrick Marsden State Farm"
Abigail Andrews-Buta
May 7, 2023
5
out of
5
rating by Abigail Andrews-Buta
"Marsden's office is swell! Been a State Farm customer for forever, and have no reason to shop for insurance elsewhere. Melissa got me set up with auto & renters when I first moved to Madison and she made it stupid easy. And they are always friendly, prompt, and easy to work with when I have any questions or need to change details of my policy."
We responded:
"Hi Abby, thank you for your kind feedback of the Patrick Marsden State Fam team! We appreciate your business and are committed to serving you. If you have any more questions about your auto or renters insurance, feel free to give us a call or stop by our office in Madison. "
Abbey Jansen
April 22, 2023
5
out of
5
rating by Abbey Jansen
"The Patrick Marsden State Farm team are absolutely awesome!! Melissa is always so great walking me through the details of a policy so that I understand it in full to make the best informed decisions for myself, and Reilly is so friendly whenever I call the office about anything. They make insurance so pleasant :)"
We responded:
"Thank you for taking the time to leave a kind 5-star review, Abbey! We appreciate your kind words about Melissa, Reilly, and the Patrick Marsden State Farm team! We're always happy to help you make an informed decision about your insurance coverage. We're glad to have you as a valued customer, and we look forward to continuing to provide excellent service to you."
Joshua Bernardini
April 20, 2023
1
out of
5
rating by Joshua Bernardini
"Patrick and his State Farm office is not a good neighbor and spoiler alert, they weren’t there. Their idea of customer service is not just disappointing but left me facing a rather large bill covering the cost of an accident. I was told by multiple State Farm reps that Patrick and his team didn’t provide good service. Patrick and his team even admitted as much to me. Yet, when it came time for Patrick and State Farm to truly own their poor communication and service, they decided they’d rather just stick the customer with the bill. It’s shameful. It’s dishonorable. It’s just plain wrong. Quick edit since these folks decided to respond: I called in and did what I was supposed to do. Jennifer didn’t do her job as I instructed her to update my address. Patrick didn’t do his job. Patrick wasn’t a good neighbor. He wasn’t there. Plenty of other agents out there, would suggest not going to this one! Really shameful to not own up to it when multiple people from corporate told me my agent didn’t do a good job! Patrick and Melissa both told me they didn’t do a good job. Sadly, I’m the one stuck with the bill."
We responded:
"Josh, through multiple phone conversations and emails our office and your State Farm claims team have communicated what information was needed to make sure you were receiving notices from State Farm corporate. We have appreciated your business over the years, and we will continue to help in any way we can. - Patrick Marsden"
Mitch
April 20, 2023
5
out of
5
rating by Mitch
"Got car insurance from Patrick, then later got renters insurance. Years later I got homeowners insurance. Every time I shopped for insurance, over two decades, Patrick has been there, been great, and had some of the best coverage at the best rates."
We responded:
"Thank you for your 5-star review, Mitch. I can’t tell you how much we appreciate you choosing Patrick Marsden State Farm these past two decades! It's been a pleasure serving you, and we look forward to continuing to provide excellent customer service for many more years to come."
Gloria Scheper
March 30, 2023
5
out of
5
rating by Gloria Scheper
"Always super helpful and timely to our questions. We are very happy with the service from Patrick and his team, we recommend them to anybody needing insurance in Madison."
We responded:
"Gloria, thank you for your five-star review for Patrick Marsden State Farm Insurance. We appreciate your business and are always happy to assist. "
Greg Griffin
February 1, 2023
5
out of
5
rating by Greg Griffin
"I've been with Marsden State Farm for about 8 years now. What started as needing to have life insurance for a loan for my business has become having State Farm cover all of my other insurance needs for both personal and business. Patrick and Melissa are both very knowledgeable and experienced (and with Patrick at the helm I wouldn't doubt that all of their other staff are excellent as well). Patrick and Meslissa are easy to talk to and great at communicating policies in a way that makes them easy to understand. I've referred a few people to them and those people have expressed being really happy that they made the switch. It might sound odd one of my favorite businesses in the Madison area is an insurance agent, but for State Farm being a big company with a long history, Marsden State Farm truly feels like a local staple at this point, and I highly recommend them for any insurance needs!"
We responded:
"Thank you for your 5-star review of Patrick Marsden State Farm Insurance, Greg! This means a lot to our team. We appreciate the longevity of this relationship with you and look forward to many years ahead. If there is anything we can do regarding your Life Insurance, Personal or Business Insurance, please feel free to give us a call or stop by our office in Madison, WI. "